FAQs

• Where is your factory?

  It’s in Hebei province.

• What is your payment  method?

  friend, the payment term is 30% prepayment, the balance payment should be paid before delivery for FOB business term. the balance payment can be paid against BL copy for CNF business term.

• Do you accept mixed loading in one container?

  Yes, expecially in the high sea freight cost time, we can offer professional mix loading solution to help client reduce cost.

• What's new products recently?

  We possess ultrasonic plastic welding machines, transducers, molds, various custom molds and generators.

• Are you factory or trading company?

  We are a source factory.

• Are your products suitable for wholesale and retail?

  Of course, our products are highly suitable for both wholesale and retail. Whether you're making a small purchase for personal use or a large procurement for business purposes, we can meet your needs. We offer competitive prices and high-quality services to ensure you have a satisfying shopping experience. 

• Because the goods are in urgent need, what if we don't receive them on time?

  We will do our utmost to deliver the goods on time. If there is a delay due to uncontrollable factors, we will inform you immediately. You can rest assured. 

• Can we be your sales agent in our country?

  If you have the corresponding sales capabilities, market resources and good reputation, we are very open to exploring the possibility of you becoming our sales agent. We can discuss the details further. 

• Can we pay by LC/DP?

  Yes, we accept both Letter of Credit and Documents against Payment (DP). We can further communicate and negotiate the specific operation procedures. 

• Could you tell me which one is selling well recently?

  You can go to check the display window, where you can see the popular products more intuitively.

• Do I need customs broker to get this? 

  It depends on the policies of your country. If the imported goods are taxable or restricted goods according to the relevant regulations of your country, customs declaration is required.

• Do you accept L/C payment 

  Of course we do! Payment by letter of credit is a secure and widely recognized payment method. We are more than happy to cooperate with transactions made in this way.  

• Do you have a catalogue?

  Yes, we do. We have carefully prepared a detailed product catalog that covers information on various products. It will surely meet your needs to comprehensively understand our products. If you need it, I can provide it for you right away.  

• Do you have quality control?

  Absolutely! We have strict quality control throughout the whole process, from raw material procurement to finished product delivery, ensuring product quality.  

• Do your products have specific usage scenarios?

   Yes, our products are suitable for scenarios , which can well meet the relevant needs. 

• Do your products support fast shipping?

  Yes, we do. However, to ensure the products are delivered to you in the best condition, some necessary tests are required before shipment. This will take about two or three days. 

• Does your price include customs duties?

  No, it doesn't. The price we offered is just the factory export price. The tariff needs to be borne by you separately. 

• Is it possible for us to do a 30% deposit instead as the first payment deposit?

  It depends on the order amount. If the amount is large, a 30% deposit as the first payment is feasible. But if the amount is small, we may need to discuss it further. 

• How can I track the status of my order?

   I will provide you with the order number in a timely manner. With this number, you can conveniently track the order status. 

• How do I place an order?

  I will create a Trade Assurance order for you. You can make the payment directly on Alibaba. Of course, you can also choose to transfer money directly to our US dollar account. 

• How long does your delivery time usually take?

  If the products you need are in stock, we can usually deliver them within about two days. If you require customized products, the delivery time will be determined according to the specific customization requirements and production arrangements. 

• I am a long-term middleman, please give me your best price

  We truly appreciate your long-term support and intention for future cooperation. Given your status as a long-term middleman, we highly value our partnership with you. We will offer you a highly competitive price based on our current pricing system, taking into account factors such as order quantity and market conditions. We can further discuss the order details later, so that I can determine the most favorable price plan for you. 

• I am a middleman, how can you make my customers trust and choose me?

  We will fully support you. On one hand, we'll provide high-quality products along with detailed information and certifications to help you showcase a reliable image to your customers. On the other hand, we'll offer you a flexible pricing strategy, enabling you to be competitive in the market. This will assist you in winning the trust and choices of your customers. 

• The freight is high.

  We fully understand your concern about the high freight cost. We've been constantly negotiating with logistics providers to get a better price. The current freight is affected by factors like shipping distance, weight and volume of the goods. We'll definitely let you know immediately if there's a more cost-effective logistics solution. 

• What is your warranty period?

  Our products usually come with a warranty period of 1 years. During this time, if there are any non-human-caused quality issues with the products, we will provide you with free repair or replacement services.